Last updated: September 2026

This policy outlines when and how refunds are issued for AutoSignals subscriptions.

AutoSignals — Crypto Signal Analytics Platform

AutoSignals subscriptions are digital products delivered immediately upon payment. All payments are made in cryptocurrency and processed by NOWPayments. Each payment buys access for one billing period (one month or one year) and nothing renews automatically — we never hold a card or wallet authorisation that could charge you again. Cryptocurrency transfers cannot be reversed by us or by NOWPayments, so approved refunds are sent back to you as a new on-chain transfer, as described below.

Every new account automatically receives a 30-day Pro tier trial at no cost. No payment details are required. No charge is made unless you actively pay for a plan. When the trial ends your account simply reverts to the free tier — you will not be charged.

If you pay for a plan for the first time and are not satisfied for any reason, you may request a full refund within 7 days of that payment. The refund is the exact amount of cryptocurrency we received for that payment, sent back in the same cryptocurrency and on the same network you paid with. Because the amount is fixed in cryptocurrency, its value in US dollars or your local currency may be higher or lower than when you paid. The blockchain network fee for the refund transfer is deducted from the amount sent. Approved refunds are normally sent within 5–10 business days.

Plans do not renew automatically, so there is nothing to cancel to avoid being charged: if you do not pay again, your access ends on the last day of the period you paid for and your account reverts to the free tier. If you pay before your current period ends, the new period is added after it, so you never lose days by paying early. If you cancel, you keep full access until the end of the period you have already paid for. A payment for a further period is a new purchase you choose to make and is not eligible for a refund, except where required by applicable consumer protection law.

Annual plans are eligible for the same 7-day money-back guarantee on the first purchase. After 7 days, annual plans are not refundable on a pro-rata basis; your access continues until the annual period ends.

Credits consumed by AI features are non-refundable, including where the AI output proves inaccurate or unprofitable. Credits have no cash value and are governed by the Terms of Service.

Underpayment: if less than the invoice amount arrives (often because a network or exchange withdrawal fee was taken from the amount sent), your plan is not activated. We will email you, and you can contact us to complete the payment or to have the amount received sent back to you under section 8.
Overpayment: your plan is activated as normal. The excess may be returned to you by NOWPayments, or by us on request, less network fees.
Wrong coin, wrong network, or expired invoice: funds sent in a different currency, on a different network, or to a payment address after its invoice has expired may be unrecoverable. We will help where NOWPayments is able to recover the funds, but we cannot guarantee it.

We will always issue a refund if: (a) you paid for the same plan period twice because of a system error; (b) your payment was confirmed but your plan was never activated and we cannot activate it; (c) the Service was completely unavailable for more than 72 consecutive hours during your paid period; or (d) it is required by applicable consumer protection law in your jurisdiction.

To request a refund:
1. Email [email protected] or use the platform's in-app support.
2. Include your registered email address, the date of payment, the NOWPayments payment or order ID if you have it, and the reason for the request.
3. Give the wallet address the refund should be sent to, and its network. Please double-check it: a transfer to a wrong address cannot be recovered.
4. We will respond within 2 business days. Once a refund is sent, paid access for that period ends.

For billing questions or refund requests, email [email protected]. We aim to respond within 2 business days.